Frequently Asked Questions

This Agreement was last modified on 18th february 2019

Emedisure Pharmacy is a pharmaceutical drug-store that started in March of 2018. Started and based on Nueva Ecija, our pharmacy prides itself on providing the high quality products at competitive rates, excellent customer service and quick product delivery In April 2018, Emedisure launched a partnership with Rianne Cares to provide medicine for their membership card holders. Since then, our pharmacy has processed over 11,000 orders for the Rianne Cares Card program.

We offer High Quality drugs at Competitive Rates, Express Delivery for your needs, Transparency with your Options and the Flexibility with your healthcare needs.

Yes, an account is required to make an order. You can do so by clicking this link http://emedisure.com/register

You can reset your password via this link http://emedisure.com/passwordrecovery or contact customer service via chat box or support@emedisure.com

You can change your personal details through the “My Account” section. Alternatively, you can contact our customer support for assistance thru this website or any of our social channels.

Our main pharmacy can be found on the G/F, Government Building, Palayan City Business Hub and Government Center, Brgy. Singalat, Palayan City, Nueva Ecija.

Contact our customer service hotline or chat box to inquire about a product we offer. A pharmacist is available from 8:00am to 5:00pm, Mon - Sat. You may also send us an email at support@emedisure.com. Alternatively, you can contact our customer support for assistance thru this website or any of our social channels.

An order can be placed on our website www.emedisure.com or our Android App, Emedisure. Placing an order is as simple as: 1. Search for the product you want 2. Add to basket 3. Upload prescription (If Required) 4. Proceed to Checkout 5. Input payment and shipping details 6. Check your “My Orders” page for details on your order

We currently offer our customers Cash on Delivery. We recommend that customers prepare the exact order amount for this option, as our riders may not have the exact change at hand at all times. As part of our risk management policy, a valid ID must be presented to the delivery rider upon payment of prescription orders.

Sign up to our newsletter to avail for more exclusive promo codes! You can also avail by contacting our customer service or by emailing support@emedisure.com.

Valid e-vouchers or promo codes can be used for payment. Just input the voucher/code details before checking out and it will be automatically processed upon checkout. Note that only one promo code can be used at a time.

We guarantee next day delivery for orders placed before 5:00pm PHT. Same day pick-up is available for orders until 6:00pm at our central store in Palayan City (You can contact us for more information)

All our packages sent for delivery are verified by a pharmacist and sealed with a tamper-proof sticker. Details of your order are placed inside the box - with only delivery information visible from the outside. We ask our customers to reject orders where the tamper-proof sticker has been damaged.

Your order status can be seen on the “My Orders” page. Alternatively, you can contact our customer support for assistance thru this website or any of our social channels.

Send us an email at support@emedisure.com, or through our Facebook Page https://www.facebook.com/EmedisurePharmacy